NEWS: SOLT issues update for West End ticketholders, rolling cancellations extended to 28 June 2020

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The latest statement from the Society of London Theatre (SOLT) – on behalf of the major commercial West End theatre operators – has been issued today (5 May 2020), confirming that theatres will remain closed until 28 June 2020, with updates on subsequent cancellations issued on a rolling basis.

Here’s the full statement:

“London’s West End looks forward to welcoming audiences back into theatres as soon as performances can safely resume. To give our customers some clarity, we have been cancelling performances across the West End on a rolling basis, in line with the latest advice from the Government. We are now extending those cancellations until Sunday 28 June 2020.

“This does not mean theatres will reopen on 29 June; if further cancellations are necessary they will continue to be announced on a rolling basis. Different theatres and productions are likely to reopen at different times.

“Ticketholders for affected performances do not need to do anything. They will be contacted by the organisation from which they bought their tickets to arrange a refund, credit note or exchange for a later date.

“We are grateful to customers for the patience they are showing during this challenging time for our industry. With 300,000 people visiting West End theatres in a normal week, it’s a major undertaking to process refunds, exchanges and credit notes, particularly when many staff are working remotely. Please rest assured that we are all working as quickly as we can and we appreciate the on-going support of our audiences.”

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MyTheatreMates publishes a selection of daily press releases sent to us by publicists of the relevant show or theatre. We are not responsible for any inaccuracies contained within these materials.

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Press Releases on Twitter
Press Releases
MyTheatreMates publishes a selection of daily press releases sent to us by publicists of the relevant show or theatre. We are not responsible for any inaccuracies contained within these materials.